Customer Service Executive

About The Company:

Businesses and customers have always struggled with returns, damaged, unwanted inventory. Current returns management, refurbishment, and liquidation channels are disaggregated, inefficient, and fragmented – meaning both the customer and the business are losing money & trust in the quality of products. And that is where Overcart steps in.

Overcart builds a transparent ecosystem, we restore trust to consumers buying refurbished goods by ensuring quality & great pricing, as well as providing warranties & build an integrated partnership with e-commerce companies, manufacturers, and distributors. 

We’re a strong (yet slightly crazy) team with offices in Delhi, Gurgaon, Mumbai & Bangalore – the main HO is in Gurgaon. We’re backed by one of the largest global funds based in the Valley, Omidyar Network; one of the big Indian power-houses, JSW, and legendary Angel Investor K Ganesh.

Website: www.overcart.com

Job Location: Gurgaon

Desired experience: 0-3 years

Course Specialization:Any Graduate

Batch: 2015/2016/2017

Training/Probation Period: 3 Months

Salary: Upto INR 3 LPA

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

- Follow up to ensure that appropriate actions were taken on customers' requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills Required:

Three major Criteria's:

- Speech clarity, voice clarity, good pronunciation.

- Good spoken as well as written Grammar (Conversation Flow and sentence construction)

- Reading, comprehension and responding skills.

- Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem-solving skills

- Willing to learn and flexible to changes

- Aptitude and ability to grasp

- Team player

- Confident and should have a positive attitude

- Willingness to work for at least two-years duration with the organization

Interview Process:

- Multiple rounds of Face to Face interview