work
place
Firstsource Solutions Ltd.

Customer Service Associate / Sr. Customer Service Associate

Firstsource Solutions Ltd.

0 - 1 Years   |   1.8 - 2.7 LPA   |   Bangalore
school
Job Description

About the Company:
We are a leading Business Process Management (BPM) company, providing customer-centric business process services. Our network of delivery centers are spread across India, the Philippines, Sri Lanka, the UK and the US.
With a diverse array of resources, we can tap into our talent pools to ensure client proximity, deep market and domain expertise, and superior communication; called our ‘Right-shore’ delivery model. We leverage this model to serve organizations in the Banking, Financial Services and Insurance, Healthcare, Telecommunications & Media verticals.
We assimilate best-of-breed processes, develop intellectual property, adopt cutting edge technology, ensure on-time delivery and invest in quality services to confirm maximum customer satisfaction. We help our clients reduce operational costs, record process improvements and more importantly, focus on their core competence.
Our brand’s promise is – Business Process. Simplified.

Website: http://www.firstsource.com/

Desired Experience: 0 – 1 years

Last Date to Apply : 15-04-2016

Tentative date of joining : will be communicated post registration window

Salary : INR 1.8 – 2.7 LPA + Incentives

Job Description:  
- Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call or chat.

Skill Set Required:  
- Excellent communication skills
- Polite and customer service oriented
- Exhibits patience and empathy to resolve customer queries
- Typing Skills: 15 wpm with 85 % accuracy

Interview Process:
- HR Round
- Operations Round

Job Responsibilities:

Customer Service Associate / Sr. Customer Service Associate

Education:

B.Sc., B.Sc.(Hons.), B.Tech/B.E., BCA

Work Experience:

0 - 1 Years

Salary

1.8 - 2.7 LPA

Industry

IT

school
Please fill in the information below.

Only AMCAT takers can apply to this job. Give AMCAT right away!

You can still take AMCAT now and apply to this job and
also to 1000s of exclusive opportunities every month!

How AMCAT Works?

Every month over 50,000 job seekers like you take the AMCAT More than 10,000 job openings added to myAMCAT every month
× SUBSCRIPTION EXPIRED!
×
Filters