Hotelogix - Customer Relationship Executive - Noida
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Hotelogix

Customer Relationship Executive

Hotelogix

0 - 3 Years   |   1.7 - 3.5 LPA   |   Noida
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Job Description
About the Company:
Incorporated in March 2008, Hotelogix provides a cloud based Property Management System to small & midsize Hotels which includes ( B&Bs, City Hotels, Serviced Apartment, Guest House, Multiple Properties). The aim is to provide an experience with increased efficiency and reduced dependency on manpower with our hotel property management system.

Websitewww.hotelogix.com

Profile Offered: Customer Relationship Executive

Job Location: Noida(Sector-6 Noida)

Course Specialization: Any Graduate - Any Specialization

Desired Experience: 0 - 3 Years

Roles and Responsibilities:

  • Provide chat, email support to resolve user problems with proactive troubleshooting.
  • Follow predefined (as trained) support procedures and policies.
  • Master the use of our support channels, processes & tools.
  • Identify and report Partner/user issues & feedback through appropriate channels.
  • Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal. efficiency, resolution rate and customer satisfaction.
  • Effectively and judiciously escalate issues with clear communication.
  • Support team lead/ manager when required.
  • CSAT/resolution rate initiatives.
  • Ability and willingness to quickly complete large volumes of work with high quality.
  • Work and communicate with cross-functional teams (engineering, sales, Account Management, product specialists, etc.) using various channels of internal communication regarding Partner issues.

 

To know more,please visit www.naukri.com/job-listings-Customer-Relationship-Executive-Hotelogix-Noida-0-to-3-years-190919001573?src=jobsearchDeskfailover&xp=5


Education:

B.Com., B.Tech/B.E.

Work Experience:

0 - 3 Years

Salary

1.7 - 3.5 LPA

Industry

ITeS/BPO

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