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Customer Experience Specialist

Plackal Tech Pvt Ltd
Experience0-0 years  |  Salary2.5-2.5LPA  |  Job locationBangalore

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Job Description
About Plackal Tech:

Plackal develops consumer apps and enterprise solutions for mobile devices. Our expertise spans all major platforms: Android, iOS, Windows Phone, Windows 8, bada and Blackberry. We create proprietary applications and publish them on all major mobile ecosystems. Managed by a team with extensive experience in software development, mobile platforms, design and usability, we develop class leading apps for a global audience. Plackal is the first prize winner at the Samsung Smart App Challenge 2012.

Website: http://plackal.in/

Profile/Designation: Customer Experience Specialist

Location: Bangalore

Desired experience: 0 Year, Fresher

Course specialization: B.Tech/MCA - 2013 Batch

Probation/Training Period: None

Salary: 2.5 LPA

Bond: None

Interview Process: 1 Face to face round which includes both Technical and HR

Roles and Responsibilities:
  • Ensure product quality across all platforms (iOS, Android, Windows Phone, Blackberry and Windows 8)
  • Coordinate with the engineering team and chart product road map based on user requests
  • Create and document test cases in collaboration with the engineering team
  • Respond to user queries through email / Facebook / Twitter
  • Engage users through social channels on Twitter and Facebook
  • Coordinate app translation with external agencies
Desired Skills:
  • Excellent communication skills
  • Mastery over mobile platforms, social networks and technology in general
  • Creativity and ability to engage a large user base - running into millions
  • Excellent trouble shooting skills and an eye for detail

 


  • Education: B.Tech/B.E., MCA
  • Salary: 2.5 Lacs
  • Industry: IT
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