Customer Engagement and Service Executive

About The Company:

Beyond Evolution Tech Solutions is a Mobile Apps & IoT solutions Company focused on creating offerings for end consumers in the IoT Space. In IoT domain, they possess expertise in developing end-to-end remote monitoring and customized control solutions for commercial and residential usage. A pioneer in the field of IoT, they specialise in adding value to everyday products, so that they enrich user’s experience and overall quality of life.

Website: www.beyondevolution.in

Desired Experience: Fresher

Salary Details: INR 1.2 LPA - INR 1.8 LPA (The salary depends on candidate's skills and performance in interview and it can be more than the mentioned one if the candidate is exceptionally good).

Job Location: Gurgaon

Course Specialization: Diploma (All Streams)

Tentative Date Of Interview: Will be communicated post registration window is closed

Tentative Date Of Joining: Immediate

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

Train and work on internal CRM system

Engage with existing customers & potential customers who have reached out to us. No cold-calling.

Handle customer queries, feedback, and problem resolution through calls or emails.

Handling & Managing Social Media & Website –queries from FB, Twitter, etc.

Managing the organisations Social Media accounts ensuring all copy is relevant for the different platforms.

Managing the content diary for social media content.

Keeping up to date with changes and advances in social media and advising on new channels and approaches to adopt.

Monitoring social media for company mentions and engaging with customers where relevant.

Helping customers to make informed decisions by understanding their buying scenario.

Explain the product features & use cases to educated & HNI customers.

Skills Required:

Knowledge of MS Office

Communication- language English. Fluency in written and spoken English.

Candidate should be able to clearly decipher issues from customer’s emails, chats, phone conversations.

Candidate should be able to draft appropriate response.

Candidate should be able to lead, facilitate inter-team communication.

Candidate should be a happy person ( We as a company give extremely high weightage to this criteria).

Interview Process: Face to face interview