Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products include software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events. Founded in 1999, we currently have 1,850+ talented and dedicated employees and are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Oregon; Austin, Texas, and Los Angeles, California. Internationally we have offices in New Delhi, India, and London, England. Cvent has received a number of awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company's DNA.
Website: www.cvent.com
Profile Offered: Client Servicing Professional- B2b(voice)
Job Location: Gurgaon
Course Specialization: Any Graduate in Any Specialization
Desired Experience: 0 - 1 years
Roles and Responsibilites:Support clients over the phone by answering their product questions and offering technical assistance.
Offer best practice tips to clients to boost their meeting attendance via Cvent's marketing engine.
Gather client requirements for future releases of the product.
Create and maintain all product documentation.
Implement and manage the online portion of client events as and when needed.
Gather client requirements and implement them in Cvent's event management software.
Communicate with the client and review the initial implementation with them and make required changes.
Provide suggestions to the client to improve the overall result of the implementation and help the client meet their goals.
Document all communication with the client in Cvent's CRM software.
Education:
B.Com., B.Sc., B.Tech/B.E.
Work Experience:
0 - 1 Years
Salary
3 - 4.5 LPA
Industry
ITeS/BPO