Call Centre Executive

About The Company :

Handles the highly challenging functions of developing strategies,Resfeber Labs Pvt Ltd is streamlining the processes and developing best business SOPs to enable a fast growing logistics business and direct the various departments in implementing them, ensuring that the organization’s operating units are a profit centre through cost effective operational process & maintaining quality system set by the organization by optimum utilization of resources, having strategic planning for the growth of the organization & development of team members.

Website : theporter.in

Job Profile : Call Centre Executive

Job Location : Bangalore

Desired Experience : 0 - 2 years

Course Specialization : BBA/BCA/BSC/BA/B.Com/B.Tech/Any Graduate

Training Period : None

Batches : 2013-2015

Salary : INR 1.8 - 2.16 LPA ( The salary depends on the skills/quality/performance of teh candidate/s in the interview round/s )

Bond : None

Date of Joining : Immediate

Tentative Interview Date*: Will be communicated post registration window is closed.

Telemarketing Job Duties:

 Coordination with clients, alignment of vehicles, make track of all the details.

 Analysis of operational data to useful for future planning.

 Quarterly Review Report for Customer.

 Performed analysis of case management data identifying market trends, possible issues & opportunities.

 Carried out data mining, validation maintaining data repositories.

 Trip Expense Settlement, day to day Interaction with Customer regarding Business Topics.

 Communicate with Transport Planner for truck placement as per tonnage planned & route availability.

 Performed root cause analysis on data issues.

 Follow up for targets fulfillment within time frame.

 To maintain vehicle fuel consumption thorough web site.

 Making weekly and Monthly MIS for organization & customer.

 Arrange meeting for future planning.

 Provide all necessary data to organization for future planning and how to improve business.

 Team management and Team Work according to job.

LEADERSHIP PROFICIENCIES:

 Experienced in managing training plans, budgets and cost

 Remarkable leadership qualities for managing teams in getting operational work done

 Proven ability to train, coach and support less experienced team members

 Track record of having a maintained professional demeanor and appearance at all times at work

 Able to work with focus, under pressure and deadline oriented project demands

 Highly organized with ability to manage operational work as well as official documentations

 Ability to work independently meeting company objectives

Interview Process:

-Written

-HR Round