BizOps Analyst

Position summary:

The BizOps team partners with Implementations, Onboarding, Outreach, and Operations team to collect data and provide ongoing analysis of data by monitoring and maintaining visualizations and analytics for the department. The BizOps Analyst will play a critical role as the main point of contact for clients being onboarded to the platform. They will work with clients post sales to ensure information is analysed and migrated into seamlessly.

Website: www.ihsmarkit.com

Profile Offered: BizOps Analyst

Job Location: Gurgaon

Course Specialization: Any Graduate

Desired Experience: 0 - 3 Years

Roles and Responsibilities:

• Become highly skilled in understanding and maintaining department reporting for accounting, including assisting peers and leadership with creating overall summary spreadsheets and implementing a quality control review of all back-up documentation and invoice generated from the accounting department.
• Partner with leadership to lead and assist with upcoming projects and initiatives that include, but are not limited to - data management, reporting, workflow buildout, and procedure development
• Ensure all customers receive first class service consistent with IHS Markit's expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, assisting with ad hoc projects, answering customer inquiries regarding billing questions, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.
• Cultivate, foster, and manage relationships with internal clients
• Provide front line daily support for all client billing inquires - Including customers and vendors.
• Work with business partners to validate the integrity of data and documents maintained for all Regulatory and Compliance platforms
• Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.
• Become highly skilled in the suite of solutions such as Core, Regulations, Tax Consulting, Outsourcing, Validation Technology Solutions, Tax Utility, Contracts & Credit and KY3P
• Assist global operation team members in any capacity on a day to day basis and in particular during high volume periods.

To know more,please visit careers.ihsmarkit.com/job.php?id=R11209&source=LinkedIn_job_postings&utm_source=LinkedIn&utm_medium=Bayard