BI Support Engineer

About The Company :

Birst is the global leader in Cloud Business Intelligence (BI) and Analytics for the Enterprise. Birst’s Networked BI platform redefines the way BI is delivered and consumed, eliminating analytical silos to dramatically improve the speed, alignment and economics of BI across the enterprise. Built on top of Birst’s next-generation, multi-tenant cloud architecture, Networked BI enables centralized and decentralized BI applications to be transparently connected via a shared analytical data fabric, delivering local execution with global governance. Today, Birst serves thousands of organizations across the globe by making trusted enterprise business data a part of everyday operational decision making. Learn more at www.birst.com and join the conversation @BirstBI.

Website: www.birst.com

Job Location: Ahmedabad

Desired experience: 2-3 Years

Course Specialization: MBA/BE/BTech/MCA/BSc (CS/IT)

Target Batch Passout: 2013/2014

Salary: INR  5 LPA

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 20- February-2017

Job Description and Skill Set Required:
 
- Analyzing customer’s Business Intelligence product configuration & troubleshooting issues with deep analysis of data architecture, modeling, reporting and dashboards.
- Troubleshooting Star schema and Snowflake design models with a deep understanding of Data Warehousing concepts.
- Resolving data modeling issues for Birst customers.
- Troubleshooting and resolving complex SQL scripting issues.
- Troubleshooting application and database event logs, system Backup & Recovery, application Load balancing/clustering
- Managing multiple incidents & problems while working in high visibilitysituations
- Working independently and with minimal supervision to complete tasks and assignments as directed.
- Coordinating with internal product and hostingteams to ensure timely resolution of customer issues.
- Contributing to our ever growing Knowledge Base Articles.
- Identifying and promoting opportunities to reduce the amount of direct support required through product improvements, training, online support, and self-service.


Skills and Experience
- Bachelor’s degree, preferably in computer science
- Excellent analytical problem-solving skills required.
- experience with one or more Business Intelligence tools like Microstrategy, Business Objects, Cognos, OBIEE and QlikView.
- experience in SQL with common RDBMS like SQL Server, Oracle, Teradata, MySQL, Postgres etc.
- Ability to write and debug complex SQL
- Exposure to data modeling for data warehousing- star, snowflake schema designs
- Exposure to ETL, Data Integration tools like Informatica, Microsoft SSIS, Data Stage, Data Integrator, etc. is a plus.
- Knowledge of high availability &performance tuning techniques in SQL Server Administration is a plus.  
- Experience with Salesforce.com (SFDC), CRM or SAP is a big plus.
- Knowledge of Windows architecture, HTML, XML and an understanding of the internet is a big plus.
- Ability to take leadership of issues and drive them to closure
- High energy, passion and drive for success.
- Outstanding written and verbal communicationskills, the ability to manage conflict, and scheduling flexibility
- Prior experience of working in a technical support environment is preferred.
- Willingness to work in morning, late evening or occasional night shifts.

Interview Process:
Multiple Face to Face Interview Rounds