Associate Operations Manager

Website:http://www.searce.com

Designation: Associate Operations Manager

Job Location: Pune

Desired experience: 4-5 Years'

Salary: Good hike on Existing

Education: B.tech+ MBA ( Preferred)

Shift : Night Shift

Major roles and responsibilities include:
Responsible for stakeholder management in multi-geography global logistics industry,transition and delivery management, identifying risks, and developing contingency plans to manage those risks.

General Management
- Demonstrate thought leadership and a keen sense of ownership in managing engagements.
- Review, establish and maintain an organizational structure and staffing to effectively accomplish the organization's goals and objectives. Install and maintain effective governance and control systems in the company.
- Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
- Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures.
-Keep up to date of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.

Account Management
- Understanding customer's business requirements and conceptualizing solutions using innovative business processes as well as technology to satisfy those requirements.
- Conduct regular reviews with various stakeholders at client organization.
- Develop and strengthen relationships with customer stakeholders at multiple levels.
- Plan, document and coordinate efforts to analyze as-is and to-be workflow and run kaizens and six sigma initiatives to drive transformations.
- Take ownership of issues and manage those.
- Be a one point touch point for all client stakeholders including client account managers as well as an internal touch point for the business process managers and IT managers at various offices.
- Develop relationship with key stakeholders at the client organization and maintain an effective communication channel with them.
- Create and live by the image of a trustworthy & a highly reliable shared services partner at the client workplace.
- Drive organizational visibility about the improvements & benefits being achieved.
- Ensure quality and a continued delivery of impeccable service.

Service Delivery Management
- Ongoing Business Process Analysis, data processing & process management activities.
- Ensure proper implementation and maintenance of Quality management systems throughout the process.
- Define and implement effective risk mitigation plans to ensure 100% accuracy and service continuity.
- Analyze and provide recommendations for improving efficiency. Establish project priorities and trade-offs in conjunction with key goals and available resources.
- Assist in preparing responses to RFPs/RFQs and deliver presentations to customers and prospects.

Business Process Improvement
- Participate in focus group meetings and discussions; gather understanding from multiple sources at client organization to identify improvement opportunities.
- Track performance by identifying key performance metrics and key performance indicators against industry benchmarks.
- Leverage out-of-the-box thinking & explore creative avenues to improve processes.
- Demonstrate phenomenal improvements in shared services delivery.
- Initiate process standardization and define tangible metrics that will be used to drive performance on a periodic basis.
- Implement business process re-engineering initiatives to deliver tangible improvement in service delivery.
- Demonstrate the realized improvement to customer stakeholders by way of shared services reports, Business review presentations and dashboards.
- Improve overall business outcomes for Searce and Customers by ensuring true Customer Delight.

Education & Experience:
- 4 - 5 years of experience
- Engineering + Management (or equivalent management experience)
- Exposure to service delivery management and project/program management
- Experience in working with Change & Transition Management as a part of global delivery model
- 5 years broad business exposure and direct experience in implementation of technology business change and process improvement initiatives.
- Strong project management skills with proven success in driving and completing multiple large cross-functional / cross regional transformation projects.
- Strong quantitative and analytical skills; familiar with logistics domain.
- Excellent people management skills
- Experience with start-up business or market entry strategies will be preferred