Associate-Customer Support Executive

About Company:
Extramarks provides learning solutions to students of the K-12 segment. It's learning App has become extremely popular amongst students in India and abroad. Premier schools in India are already using Extramarks learning solutions to deliver education to students.

Extramarks also prepares students for entrance examinations through Learning App and Smart Coaching Centres for IIT-JEE and Medical. These centers provide a perfect blend of expert faculty and digital technology to ensure concept based learning instead of rote learning.

Extramarks Learning App and Learning Tablet have become extremely popular amongst students of K-12 who study at home only with Extramarks.

Website: www.extramarks.com

Offices in: Singapore, India, South Africa, Middle East & Indonesia

Job Locations: Bangalore

Joining: Immediate

Academic Qualification: B.E. / B.Tech

Eligibility Criteria: Students with Active Backlogs are not eligible.

Language: Hindi, English [Both are mandatory]

Salary Offered: CTC Upto INR 3.0 LPA

Training Period: 1 month

Probation Period: 6 Month

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Description: Customer support agents are the backbone of the organization where they ensure that the customer is happy from onboarding to graduation. At Extramarks we use sophisticated tools that even gamify the day to day work of each agent. Time is most precious for every student and therefore timely resolutions will help the student build confidence towards improvements. Every agent will get opportunity to use technologically most advanced applications while resolving customer problems.

Job Description:
- To interpret the user requirements during their journey and ensure smooth processes.
- Own the responsibilities to improve processes and be the voice of the customer in the organization
- To ensure that the internal feedback loops are established to continuously upgrade services with time.
- Need to maintain 360 degree communication with all stake holders while accomplishing timely resolutions.
- Sincerity, attentiveness, ownership and accountability are the core qualities needed.

Sector: Education Sector mainly focusing on K-12 Segments.

Required skill sets:

If you are:
- Willingness to engage in calling along the day.
- Flexibility to learn and take corrections from seniors.
- Ability to handle irate customers with patience and convincing power with politeness.
- Good interpersonal skills to work as a team.
- Need to be empathetic, receptive and patient to the customers all the time.
- Ability to communicate well on emails and calls
- Extramarks is the place for you where you can enjoy and chart out your professional life.

Rounds Of Interview:
- Profile shortlisting (HR Round)
- Group Discussion
- Written Test (General Aptitude and English)
- Test of call handling in different scenarios