Airline Ticketing Staff

Website: www.priminfotech-solution.com

Profile Offered: Airline Ticketing Staff

Job location: Delhi, Mumbai, Kolkata

Course Specialization: Any Graduate in Any Specialization

Desired Experience: 1 - 4 years

Roles and Responsibilities:
Should have Understanding of Airline/Aviation/Travel industry.
Should have knowledge of Travel B2B market or any of airlines.
You will be team member of FareHawker GroupDesk, will responsible for handling of Group Queries (both domestic and International).
Will need to action group queries by coordinating with concern senior person.
Will need to talk to travel agents/ B2C understand their requirement about group booking try to match budget for group confirmation.
Will need to reply Flight and Fare Enquiries emails.
Handling Group Ticketing and Refunds/re-booking of tickets.
Handling airlines ticket booking mails from both internal external customers.
Handling cases (Query / Request / Complaint / Appreciations).
Dealing with various internal departments/ airlines.
Offering alternative flight fare solutions where appropriate with the objective of retaining customer's business.
Communicating with customers using web-based tools and demonstrates the associated proficiency writing/grammar and hence are able to write concise and clear emails and letters.
Making recommendations according to customer need and complaints.
Maintaining reports in excel.
Performing other duties as assigned by management.